Frequently Asked Questions
Everything you need to know about Wren & Birch™ gifting.
At Wren & Birch, we believe a gift should be more than something you give. It should create a meaningful moment your clients, colleagues, and loved ones remember.
Whether you're celebrating a closing, welcoming someone into a new home, appreciating a client, or recognizing a team member, we're here to make gifting simple, thoughtful, and beautifully presented.
What is Wren & Birch?
Wren & Birch™ creates thoughtfully made gifts for the moments that matter in a client relationship.
Our gifts give real estate professionals a personal way to show appreciation, celebrate meaningful moments, and continue showing up for the people they’ve served.
Who are Wren & Birch gifts for?
Our gifts are designed for real estate professionals, including agents, teams, brokerages, lenders, title companies, builders, and new home sales professionals.
Whether you're welcoming a client into a new home, celebrating a milestone, or thanking someone for a meaningful referral, Wren & Birch™ makes it easy to give a gift that feels personal.
Ordering
How do I place an order?
You can shop our available collections directly through our website. Simply select the gift you'd like, add it to your cart, and complete your order at checkout.
For custom, personalized, team, or larger orders, contact us so we can help create the right gifting experience for your needs.
Do you offer bulk or team orders?
Yes. We offer gifting solutions for real estate teams, brokerages, businesses, and organizations. If you need multiple gifts for clients, employees, or a team, contact us to discuss your order.
Can I send a gift directly to my client?
Yes. You can have your Wren & Birch gift shipped directly to your recipient. Please double-check the recipient's shipping information before completing your order.
Personalization & Custom Gifting
Do you offer personalized gifts?
Yes. Select Wren & Birch gifts can be personalized to make your gift even more meaningful.
Can I add my name, brokerage, or company logo?
Custom branding may be available for qualifying orders. Contact us to discuss your needs and available options.
Can I create a custom gift?
Absolutely. We love creating thoughtful gifting experiences for special occasions, teams, businesses, and larger orders. Contact us to discuss your vision.
Shipping
Where do you ship?
Wren & Birch currently ships within the United States.
How long will my order take to ship?
Processing and shipping times vary depending on the product and whether personalization or customization is included. Your estimated processing time will be provided during the ordering process.
What if my order arrives damaged?
We're committed to making sure your gift arrives beautifully. If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged product and packaging. We'll work with you to make it right.
Returns & Exchanges
What is your return policy?
Unused and unopened products may be eligible for a return within 14 days of delivery. Items must be returned in their original condition and packaging.
Return shipping is the customer's responsibility unless the item arrived damaged or was sent incorrectly.
Can I return a personalized or custom gift?
Because personalized and custom products are created specifically for you, these orders are final sale and are not eligible for return unless the item arrives damaged or there is an error on our part.
Can I return an opened or used product?
Opened or used products are not eligible for return.
How do I request a return?
Contact Wren & Birch with your order number and the reason for your return. We'll review your request and provide the next steps if your order qualifies.
Gifting
Can I include a gift message?
Yes. When available, you can include a thoughtful message with your order. Look for the gift-message option during checkout.
What occasions are Wren & Birch gifts good for?
Our gifts are perfect for closing celebrations, new homeowners, client appreciation, referrals, milestones, team recognition, business relationships, and meaningful new beginnings.
What makes Wren & Birch different?
We believe gifting should feel intentional—not transactional. Every Wren & Birch experience is designed to help you celebrate the person and the moment, not simply hand someone another gift.
Corporate & Team Gifting
Do you offer gifting for businesses and teams?
Yes. Wren & Birch offers thoughtful gifting solutions for teams, brokerages, businesses, and organizations.
Whether you're recognizing a team member, thanking a client, celebrating a referral, or creating a consistent gifting experience across your organization, we'd love to help.
Can I order gifts for multiple clients at once?
Yes. For larger client-gifting orders, contact us and we'll help you determine the best option for your needs.
STILL HAVE QUESTIONS?
We're happy to help.
Whether you're looking for the perfect client gift, planning a team order, or interested in creating something personalized, reach out to Wren & Birch
